About EAP Benefits

Everyone Needs Help Sometimes

The Employee Assistance Program (EAP) is a free and confidential program, paid for by your employer, to help you and your family navigate some of life’s most difficult challenges. Whether you or someone in your household needs help, the EAP is always a good place to start.

Call 1-800-236-3231 to schedule a free, confidential consultation with a licensed counselor.

Why EAP?

Most of us can handle the occasional curve ball in life, but some challenges just feel too overwhelming to face alone. Before we know it, they can take over our thoughts and interfere with normal, day-to-day activities, making it difficult to put things in perspective. That’s where your Advocate Aurora EAP comes in.

EAP counselors are skilled in determining which issues can be resolved through EAP sessions, and in most cases (around 70%), we’re able to address problems within the allotted free sessions. When more acute or longer-term treatment is needed, we can also assist with making a referral to an appropriate resource.

EAP offers:

  • Free consultations, in person or over the phone, with a Masters-level counselor
  • Free access to local attorneys for legal concerns
  • Free access to financial consultants
  • Assistance with child care referrals and elder care referrals
  • Adoption information and referrals
  • Information on K-12 education options and higher education resources in your area

Learn more about the types of help we provide.

Contacting EAP

As a benefit of your employment, EAP services are free for you and all members of your household. Our licensed counselors are here 24/7 to assist you, no matter what you’re going through.

  • During normal business hours (Monday – Friday, 8am – 5pm CST), call our toll-free number (800-236-3231), and an intake specialist will direct you to the right resource.
  • For non-urgent calls outside of normal business hours, you may leave a message, and an intake coordinator will return your call as early as possible on the next business day.
  • Urgent or emergency calls at any hour will be connected directly to a Masters-level clinician to assist with the situation.

All conversations are protected by HIPAA privacy guidelines, and your information will never be shared—with your employer or anyone else—without your written consent.

What to Expect

When you call EAP, an intake specialist will assess your needs to either:

  • Schedule an in-person or telephone consultation for you (both day and evening appointments are available for your convenience)
  • Connect you with a work/life specialist
  • Transfer you immediately to a licensed counselor

During your first appointment, you and your counselor will discuss your specific situation and create a plan. If needed, you may plan for additional free appointments.

If your supervisor has referred you to an EAP counselor, you will be required to attend a minimum of two sessions. You will be asked to sign a release of information that authorizes the EAP to inform your supervisor that you attended your required sessions and you are willing to follow through with treatment recommendations. Additional information will not be shared without your written consent.

If your counselor determines you could benefit from additional treatment beyond the scope of EAP services, he or she will discuss your options with you and work with your insurance to refer you to the right resource.